At EHANZA, we aim to dispatch your order as quickly and carefully as possible.

• Orders are usually shipped within 1–2 working days.
• Delivery will take a maximum of 2–3 working days.
• Delivery times may vary slightly depending on location or courier conditions.

• Returns are accepted only within 7 days of delivery.
• Items must be returned in the same original packaging.
• The return must include the original box and all included materials.
• An invoice must be submitted upon request for return verification.

• Items that are used cannot be returned.
• Items with physical damage cannot be returned.
• Items returned without the proper original packaging may not be accepted.

If your item is damaged during shipping, we will arrange a free replacement or a full refund at no extra cost.

• Shipping charges are non-refundable.
• Once your return is approved, the refund will be credited back to your original payment method.
• Please allow 7–10 working days for the refund to reflect.